During a qual run my beloved spare M8 locked the slide back, and nothing I did could rectify it.
I've owned many P7's since 1986, and have never had any issue....ever. I was kinda spooked.
After I got home I used the world famous search function here on this forum and unfortunately I had all ready tried all the suggested options.
So...Bright and early the following Monday I called HK and made arrangements to ship for inspect and repair.
I shipped on Wednesday and HK received Thursday a.m. The next day, Friday 2-7-14 Jesse from CS called and reported issue resolved. He took the time to also explain to me culprit circumstances (Carbon build up) and how this occurs even with regular cleaning and attention. During this conversation I had many questions which were patiently and comprehensively answered.
Fast forward to today 2-11-14...FedEx just delivered my pistol. It has been inspected, repaired, cleaned, function tested, and had Night Sights installed (my request). Total costs were minimal, reasonable, and the turn around time is jaw dropping.
Customer service and attention to detail is absolutely first rate.
ks
I've owned many P7's since 1986, and have never had any issue....ever. I was kinda spooked.
After I got home I used the world famous search function here on this forum and unfortunately I had all ready tried all the suggested options.
So...Bright and early the following Monday I called HK and made arrangements to ship for inspect and repair.
I shipped on Wednesday and HK received Thursday a.m. The next day, Friday 2-7-14 Jesse from CS called and reported issue resolved. He took the time to also explain to me culprit circumstances (Carbon build up) and how this occurs even with regular cleaning and attention. During this conversation I had many questions which were patiently and comprehensively answered.
Fast forward to today 2-11-14...FedEx just delivered my pistol. It has been inspected, repaired, cleaned, function tested, and had Night Sights installed (my request). Total costs were minimal, reasonable, and the turn around time is jaw dropping.
Customer service and attention to detail is absolutely first rate.
ks